Terms of purchase

International School of Debrecen

seat: 4002 Debrecen, Heltai Gáspár street 1.

statistical number: 26939944-8510-931-09

VAT number: 26939944-2-09

represented by: Zoltán Érckövi, Business Manager 

GENERAL TERMS AND CONDITIONS (GTC)

www.falconstore.isdebrecen.hu - in force from 01. June 2024.

Preamble:

Welcome to our website!

If you have any questions about these General Terms and Conditions, the use of the website, the products, the purchase procedure or if you would like to discuss your specific needs with us, please contact us using the contact details provided.

The present GTC contains the rights and obligations of you and the Service Provider, the terms and conditions of the contract, the delivery deadlines, the delivery and payment terms, the liability rules and the conditions for exercising the right of withdrawal. You must read these GTC before finalising your order.

The GTC is effective from 1 June 2024 and remain in force until revoked. The Service Provider will publish any modifications to these GTC on the website and will notify registered or previously purchased Users of the modification by e-mail. The amendments do not affect contracts previously concluded, i.e. the amendments are not retroactive.

The Hungarian version of the GTC shall prevail. The contracts covered by these GTC are not considered as written contracts and are not registered by the Seller.

This GTC shall apply to the legal relations on the Service Provider's website (https://falconstore.isdebrecen.hu/) and its sub-domains. This GTC is permanently available (downloadable, printable at any time) on the following website: https://falconstore.isdebrecen.hu/aszf.

Definitions:

Goods: the movable goods offered for sale on the Website

Goods containing digital elements: movable property that includes or is associated with digital content or digital services in such a way that the digital content or digital service concerned is

Seller: the ISD who sells via the Website

Parties: Seller and Buyer, jointly

User: any natural or legal person or entity that uses the services of the Service Provider, concludes a contract with the Service Provider.

Buyer: A User who is a natural person acting outside the scope of his profession, self-employment or business activity.

Manufacturer: the manufacturer of the Goods, or in the case of imported Goods, the importer who imports the Goods into the territory of the European Union, and any person who or which, by displaying the name, trademark or other distinguishing mark of the Goods, presents himself as the manufacturer.

Website: this website, which is used for the conclusion of the contract

Business: a person acting in the course of his profession, self-employment or business.

Contract: the contract of sale between the Seller and the Buyer using the Website and electronic correspondence

Service Provider: a natural or legal person or an entity without legal personality providing information society services, who provides services to the User, concludes a contract with the User.

Distance contract: A Buyer contract concluded without the simultaneous physical presence of the parties in the context of a distance selling system organised for the supply of the Goods or services covered by the contract, where the parties use a means of distance communication only to conclude the contract

Buyer(s): the person who enters into a contract by submitting a purchase offer via the Website

Purchase Price: the consideration payable for the Goods and for the supply of the Digital Content.

1. SERVICE PROVIDER/SELLER DETAILS:

·        Name of the service provider: INTERNATIONAL SCHOOL OF DEBRECEN

·        Headquarters of the service provider (and place of complaint): 4002 Debrecen, Heltai Gáspár street 1.

·        Contact details and e-mail address of the service provider: falconstore@isdebrecen.hu

·        Provider registration number: 52484-2/2018/KÖZNEVIG

·        VAT number of the provider: 26939944-2-09

·        Telephone number of the provider: +36 20 530 85 20

·        Contract language: Hungarian and English

·        Name, address, e-mail address of the hosting provider:

·        UNAS Online Kft. 9400 Sopron, Kőszegi út 14. unas@unas.hu

2. RELEVANT LEGISLATION

2.1: The issues not regulated in these GTC and the interpretation of these GTC shall be governed by Hungarian law, and in particular by the following laws:

·        Act V of 2013 on the Civil Code

·        Act CLV of 1997 on Buyer Protection

·        Act CVIII of 2001 on certain aspects of electronic commerce services and information society services

·        Government Decree No. 45/2014 (26.II.26.) on the detailed rules of contracts between Buyers and businesses

·        19/2014 (IV.29.) NGM Decree on the procedural rules for handling warranty and guarantee claims for goods sold under a contract between a Buyer and a business

·        Act LXXVI of 1999 on Copyright

·        Act CXII of 2011 on the Right of Informational Self-Determination and Freedom of Information

·        Government Decree No 151/2003 (22.IX.2003) on the mandatory warranty for Buyer durables

·        REGULATION (EU) No 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 28 February 2018 on combating unjustified territorial restrictions and other forms of discrimination based on the nationality, residence or domicile of the purchaser in the internal market and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394 and Directive 2009/22/EC

·        REGULATION (EU) No 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Regulation (EC) No 95/46/EC (General Data Protection Regulation) (GDPR)

·        Government Decree No 373/2021 (VI. 30.) on the detailed rules for contracts between Buyers and businesses for the sale of goods and the supply of digital content and services

3. REGISTRATION / PURCHASE

3.1 In the event of false data or data that may be linked to another person provided during the registration/ordering/subscription of the service, the resulting electronic contract may be challenged before a court by the party entitled to do so. In the event of a successful challenge (prevailing), the contract shall become null and void as from the date of its conclusion or, if it is a cover for another contract, the rights and obligations of the parties shall be determined on the basis of the contract as concluded.

3.2 The Service Provider shall not be liable for any delivery delays or any other problems or errors resulting from incorrect and/or inaccurate data provided by the User. However, the Service Provider informs the Users that, after consultation and clear identification with the User, it may correct the incorrectly entered data in the order, so that billing and delivery are not hindered. 

3.3. The Service Provider shall not be liable for any damages resulting from the User forgetting his/her password or if it becomes accessible to unauthorized persons for any reason not attributable to the Service Provider (if there is registration on the site).

4. PRICES

4.1 The displayed products can be ordered from the webshop. The prices are in HUF and include VAT at 27%, but do not include charges for delivery and payment. No extra packaging costs will be charged. The possibility that the Seller may change the prices for commercial policy reasons cannot be excluded. The modification of prices does not apply to contracts already concluded. If the Seller has indicated the price incorrectly, and an order has been received for the Goods, but the parties have not yet concluded a contract, the Seller shall act in accordance with the clause of the GTCs concerning incorrect prices.

4.2 Despite of all the care taken by the Service Provider, an incorrect price is displayed on the Webshop interface, or a price of "0" Ft or "1" Ft due to a system error, the Service Provider is not obliged to confirm the order at the incorrect price, but has the option to reject the offer and offer to confirm the correct price, in the knowledge of which the User has the right not to accept the amended offer. Incorrect price means a price at which the Contractor does not have the contractual will to enter into a contract.

5. ORDER PROCEDURE

5.1. The purchase is not subject to registration.

5.2 The Buyer has the possibility to choose or order from the Goods of the Webshop. The Buyer can click on the selected Goods to view more detailed information about them. If he/she wishes to purchase the Goods, he/she places them in a virtual shopping cart by clicking on the "Add to Cart" button. By clicking on the "View" button of the basket, the Buyer can find the Goods placed in the basket during the purchase and the total amount of the invoice. Here you can check the correctness of your order, in particular the prices and quantities, which you can modify or correct as required. The shopping cart will automatically calculate the total amount of the order.

5.3. If you are happy with the quantity of goods in your basket, have checked the total amount and decided you want to buy them, simply click on the "Checkout" button. In our shop you can also buy without registering, so you have three options to choose from: you can choose to be a registered customer, register as a new customer or buy without registering. If you have already made a purchase in our store, please enter the email address and password you used when you registered. If you want to register as a new Customer, please enter your shopping details, which will be stored in the system and you will only need to log in the next time you shop. For purchases without registration, please enter your billing and shipping address. In the next step, choose the delivery and payment method that suits you.

5.4.1 Payment methods:

Online payment by credit card: The User pays the total amount of the order online by credit card through the secure payment system of the financial service provider used by the Service Provider.

5.4.2 Delivery methods:

You can collect the ordered Goods in person at our headquarters, however, after 14 days from the date of order, the Service Provider is entitled to charge a storage fee of HUF 1 000 per day for the packages!

5.5. If you are satisfied that the contents of your shopping cart correspond to the Goods you wish to order and that your details are correct, you can complete your order by clicking on the "Place Order" button. The information provided on the Website does not constitute an offer by the Seller to enter into a contract. For orders covered by these GTC, you are considered to be the bidder. By clicking on the "Place Order" button, you expressly acknowledge that your offer shall be deemed to have been made and that your declaration shall entail an obligation to pay.

6. PROCESSING AND EXECUTION OF ORDERS

6.1 You have the possibility to place an order at any time. The Seller will confirm your order by e-mail no later than 48 hours after sending your offer. The contract is concluded when the confirmation e-mail sent by the Seller becomes available to you in your mail system.

6.2 General time limit for performance: within 14 working days of the conclusion of the contract. 

6.3 Under the contract of sale, the Service Provider is obliged to transfer the ownership of the goods, the User is obliged to pay the purchase price and take delivery of the goods. If the Buyer does not take delivery of the Goods ordered or delivered and does not notify the Seller of his intention to withdraw from the contract within 14 days without giving the reasons provided for by law, he shall be in breach of his contract with the Seller, under which he shall be obliged to take delivery of the Goods and thereby accept the Seller's performance. After 14 days, the seller is entitled to charge a storage fee of HUF 1 000 per day for personal deliveries.

7. RIGHT OF WITHDRAWAL

7.1 The Buyer has the right to withdraw from the contract without giving any reason in accordance with Directive 2011/83/EU of the European Parliament and of the Council and Government Decree 45/2014 (26.II.26.) on the detailed rules for contracts between Buyers and businesses.

 The Buyer may exercise his right of withdrawal or termination 

a) In the case of a contract for the sale of goods

aa) the Goods,

ab) in the case of the sale of several Goods, if the delivery of each Good is made at a different time, to the Goods last delivered,

ac) in the case of Goods consisting of several lots or items, to the last lot or item delivered,

(ad) if the Goods are to be supplied regularly within a specified period, the first supply,

the first delivery of the Goods within 14 (fourteen) calendar days of the date of receipt by the Buyer or a third party other than the carrier and indicated by the Buyer.

7.2 The Buyer may exercise his right of withdrawal by means of an express declaration to that effect or by means of the model declaration set out in Annex 2 to Government Decree 45/2014 (26.2.2014).

7.3 The period for exercising the right of withdrawal expires 14 days after the date on which the Buyer or a third party other than the carrier and indicated by the Buyer takes delivery of the Goods.

7.4 The provisions of this Clause shall not affect the right of the Buyer to exercise his right of withdrawal under this Clause during the period between the date of conclusion of the contract and the date of receipt of the Goods.

7.5 The cost of returning the Goods shall be borne by the Buyer, and the Seller has not undertaken to bear this cost.

7.6 In the event of the exercise of the right of withdrawal, the Buyer shall not be charged any costs other than the cost of returning the Goods.

7.7 The Buyer may not exercise the right of withdrawal in the cases provided for in Article 29 (1) of Government Decree 45/2014 (II.26.):

·        in the case of a contract for the provision of services, after the service has been performed in its entirety, if the undertaking has commenced performance with the express prior consent of the Buyer and the Buyer has acknowledged that he/she loses the right of withdrawal after the service has been performed in its entirety;

·        in respect of a product or service whose price or charge is subject to fluctuations in the price or charge which are beyond the control of the financial market undertaking and which may occur even during the period during which the right of withdrawal may be exercised;

·        in respect of a perishable product or a product whose quality is short-lived;

·        products in sealed packaging which, for health or hygiene reasons, cannot be returned after opening after delivery;

·        a product which, by its nature, is inseparably mixed with other products after delivery;

·        an alcoholic beverage the real value of which is dependent on market fluctuations beyond the control of the undertaking and the price of which was agreed between the parties at the time of conclusion of the contract of sale but the contract is not performed until 30 days after the date of conclusion;

·        in the case of a contract for work where the undertaking, at the express request of the Buyer, calls on the Buyer to carry out urgent repair or maintenance work;

·        for the sale of a copy of a sound or video recording or computer software in sealed packaging, if the packaging has been opened by the Buyer after delivery;

·        in respect of newspapers, periodicals and periodicals, with the exception of subscription contracts;

·        contracts concluded at public auction;

·        contracts for the provision of accommodation, transport, car hire, catering or leisure activities, with the exception of housing services, where a deadline or period for performance has been fixed in the contract;

·        in the case of digital content provided on a non-tangible medium, where the undertaking has commenced performance with the express prior consent of the Buyer and the Buyer has, at the same time as giving such consent, acknowledged that he/she loses the right of withdrawal once performance has commenced.

·        in the case of a product which is not a prefabricated product, which has been manufactured on the instructions or at the express request of the Buyer, or a product which is clearly personalised for the Buyer.

7.8 The Service Provider shall reimburse the total amount paid by the Buyer as consideration, including the costs incurred in connection with the performance, without delay, but at the latest within fourteen days of becoming aware of the withdrawal. However, the Seller shall be entitled to a right of retention.

7.9 In the refund, the Service Provider shall use the same method of payment as that used in the original transaction, unless the Buyer expressly consents to the use of another method of payment; the Buyer shall not incur any additional costs as a result of the use of this method of refund.

7.10. The Buyer shall return the Goods or deliver them to the Seller's address without undue delay and in any event not later than 14 days after the date of sending the notice of withdrawal from the contract to the Seller.

7.11 In the event of withdrawal in writing, it is sufficient for the Buyer to send the notice of withdrawal within 14 days.

7.12. The Buyer shall be deemed to have complied with the time limit if he returns or surrenders the Good(s) before the expiry of the 14-day period. A return is deemed to have been made on time if the Buyer returns the Goods before the expiry of the time limit.

7.13. The Buyer shall bear only the direct cost of returning the Goods.

7.14. The Seller shall not be obliged to reimburse the Buyer for any additional costs arising from the choice of a mode of transport other than the cheapest usual mode of transport offered by the Seller.

7.15. The Seller may withhold reimbursement until the Good(s) have been returned or the Buyer has provided proof that they have been returned, whichever is the earlier.

7.16. If the Buyer wishes to exercise his right of withdrawal, he may do so in writing (using the enclosed declaration), by telephone or in person at one of the Service Provider's contact details. The Buyer may return the ordered product to the Service Provider by post, in person or by courier service.

7.17.    The Buyer is liable only for depreciation resulting from use beyond the use necessary to establish the nature, characteristics and functioning of the product.

7.18. The Buyer may also contact the Service Provider with any other complaints using the contact details provided in these Terms and Conditions.

7.19. The right of withdrawal shall only apply to Users who are consumers within the meaning of the Civil Code.

7.20. The right of withdrawal does not apply to a business, i.e. a person acting in the course of his/her profession, self-employment or business activity.

7.21. (Only applicable if the Service Provider also provides a service in addition to the sale.) If the Buyer terminates a distance contract after the performance has begun, he shall pay to the undertaking a fee proportionate to the services performed up to the date of notification of termination to the undertaking. The amount to be paid by the Buyer in proportion to the total amount of the consideration laid down in the contract, plus tax, shall be determined. If the Buyer proves that the total amount so determined is excessive, the pro rata amount shall be calculated on the basis of the market value of the services provided up to the date of termination of the contract.

7.22. Procedure for exercising the right of withdrawal:

7.22.1 If the Buyer wishes to exercise the right of withdrawal, he/she must notify the Service Provider of his/her intention to withdraw by contacting the Service Provider.

7.22.2. In the case of written withdrawal, it is sufficient to send the withdrawal notice within 14 days. In the case of notification by post, the date of posting will be taken into account, in the case of notification by email, the date of sending the email will be taken into account.

7.22.3 In the event of withdrawal, the Buyer must return the ordered product to the Service Provider's address without delay, but no later than 14 days from the date of notification of the withdrawal, or hand it over to the Service Provider. The time limit is deemed to have been observed if the product is sent before the expiry of the 14-day time limit. The customer shall bear the costs incurred for the return of the goods due to the exercise of the right of withdrawal.

7.22.4 The Service Provider is not obliged to reimburse the Buyer for any additional costs resulting from the choice of a mode of transport other than the cheapest usual mode of transport offered by the Service Provider. The Buyer may also exercise his right of withdrawal during the period between the date of conclusion of the contract and the date of receipt of the goods.

7.22.5 In the case of the sale of several Products, if the delivery of each Product is made at a different time¬, the Buyer may exercise the right of withdrawal within 14 days of the date of receipt of the last Product delivered or, in the case of Products consisting of several lots or pieces, of the last lot or piece delivered.

8. WARRANTY, GUARANTEE

Defective performance

The Service Provider shall be deemed to have performed defectively if the service does not meet the quality requirements laid down in the contract or by law at the time of performance. The Service Provider shall not be deemed to have failed to perform if the person entitled was aware of the defect at the time of the conclusion of the contract or should have been aware of the defect at the time of the conclusion of the contract.

Any clause in a contract between a Buyer and an undertaking which derogates from the provisions of this Chapter relating to the warranty of fitness for purpose and the guarantee to the detriment of the Buyer shall be null and void.

Only Users who are Buyers within the meaning of the Civil Code are entitled to several warranty rights.

Warranty

8.1. In what cases can the Buyer exercise the right to a warranty?

In the event of defective performance by the Service Provider, the User may assert a warranty claim against the Service Provider in accordance with the provisions of the Civil Code and Government Decree 373/2021 (30.6.2021).

8.2. What are the Buyer’s rights under a warranty claim?

The User may, at its option, make the following warranty claims: request repair or replacement, unless the fulfilment of the claim chosen by the User is impossible or would involve disproportionate additional costs for the company compared to the fulfilment of its other claim. If the repair or replacement was not or could not be requested, he may request a proportionate reduction in the price or, as a last resort, withdraw from the contract.

You may transfer your right to a different warranty, but the cost of this transfer shall be borne by the User, unless it was justified or the company gave a reason for it.

The Buyer shall also be entitled to claim a proportionate reduction of the price or termination of the sales contract, in proportion to the seriousness of the breach of contract, if

(a) the undertaking has not carried out the repair or replacement or has carried it out but has not dismantled and reinstalled the whole or part of the goods;

b) refused to make the goods conform to the contract;

(c) there has been a repeated failure of performance despite the undertaking's attempts to bring the goods into conformity with the contract;

(d) the non-performance is of such a serious nature as to justify immediate price reduction or immediate termination of the contract of sale; or

(e) the trader has not undertaken to bring the goods into conformity with the contract or it is clear from the circumstances that the trader will not bring the goods into conformity with the contract within a reasonable time or without significant detriment to the Buyer.

If the Buyer wishes to terminate the contract of sale on the ground of defective performance, the burden of proving that the defect is insignificant shall be on the enterprise.

The Buyer shall be entitled to retain all or part of the outstanding purchase price, in proportion to the seriousness of the breach of contract, until the enterprise has fulfilled its obligations regarding the conformity of performance and the defective performance.

The undertaking must ensure the return of the replaced goods at its own expense. If the repair or replacement requires the removal of goods which were put into service in accordance with the nature and purpose of the goods before the defect became apparent, the obligation to repair or replace includes the removal of the non-conforming goods and the putting into service of the replaced or repaired goods or the bearing of the costs of removal or putting into service.

The reasonable time limit for repair or replacement of the Goods shall be calculated from the date on which the Buyer has notified the business of the defect.

The Buyer must place the goods at the disposal of the undertaking in order for the repair or replacement to be carried out.

The reduction of the consideration shall be proportionate if it is equal to the difference between the value of the goods to which the Buyer is entitled in the case of performance of the contract and the value of the goods actually received by the Buyer.

The Buyer's right to claim for the termination of the contract of sale may be exercised by means of a declaration addressed to the undertaking expressing the decision to terminate the contract.

If the defective performance affects only a specified part of the goods supplied under the sales contract and the conditions for exercising the right to terminate the contract are fulfilled in respect of those goods, the Buyer may terminate the sales contract only in respect of the defective goods, but may also terminate it in respect of any other goods acquired with them if the Buyer cannot reasonably be expected to keep only the goods which are in conformity with the contract.

If the Buyer terminates the contract of sale in whole or in respect of part of the goods supplied under the contract of sale, the Buyer shall

·        the Buyer must return the goods concerned to the undertaking at the expense of the undertaking, and

·        the firm must reimburse the Buyer for the price paid for the goods concerned as soon as it has received the goods or the certificate of return of the goods.

8.3. What is the deadline for the Buyer to assert a warranty claim?

The Buyer is obliged to notify the defect as soon as it is discovered. A defect communicated within two months of its discovery shall be deemed to have been communicated without delay. Please note, however, that you cannot claim for any defects after the two-year limitation period (one year for business or second-hand products) from the date of performance of the contract. The limitation period does not include the part of the repair period during which the User cannot use the Goods for their intended purpose.

If, in the case of goods containing digital elements, the contract of sale provides for the continuous supply of digital content or digital services for a specified period, the undertaking shall be liable for any defect in the goods in relation to the digital content or digital services, if the defect

·        in the case of continuous supply for a period of not more than two years, within two years of the delivery of the goods, or

·        in the case of a continuous service of more than two years, during the entire duration of the continuous service

or becomes detectable.

8.4. Who can you claim against?

The buyer may assert a warranty claim against the Service Provider.

8.5. What other conditions are there for exercising the rights of the Customer to claim a warranty?

Within 1 year from the date of performance, there are no other conditions for asserting a warranty claim other than the notification of the defect, if the User proves that the product or service was provided by the Service Provider operating the webshop. However, after 1 year from the date of performance, the User shall be obliged to prove that the defect detected by the User existed at the time of performance.

Product Warranty

8.6. In which cases can the Buyer exercise the right to a product warranty?

In the event of a defect in movable goods (Goods), the Buyer may, at his option, claim either a warranty for accessories or a product warranty.

8.7 What rights does the Buyer have under a product warranty claim?

As a product warranty claim, the Buyer may only request the repair or replacement of the defective Goods.

8.8. In which cases is the Goods considered defective?

The Goods are defective if they do not meet the quality requirements in force at the time of their placing on the market or if they do not have the characteristics described by the manufacturer.

8.9. What is the deadline for the Buyer to claim under the product warranty?

The Buyer may make a product warranty claim within two years of the date on which the Goods were placed on the market by the manufacturer. After this period has expired, he loses this right.

8.10. Against whom and under what other conditions can the Buyer assert a product warranty claim?

You can only exercise your product warranty rights against the manufacturer or distributor of the movable item. In the event of a product warranty claim, the User must prove that the Goods are defective.

8.11. In which cases is the manufacturer (distributor) exempted from its product warranty obligation?

The manufacturer (distributor) is only released from its product warranty obligation if it can prove that:

- the Goods were not manufactured or placed on the market in the course of his business, or

- the defect was not detectable according to the state of science and technology at the time of placing on the market, or

- the defect in the Goods results from the application of a law or a mandatory provision of a public authority.

The manufacturer (distributor) need only prove one ground for exemption.

Please note that you may not make both a warranty claim and a product warranty claim for the same defect at the same time. However, if your product warranty claim is successful, you may assert your accessory warranty claim against the manufacturer for the replaced Goods or repaired part.

9. INFORMATION ON THE PRODUCT WARRANTY AND THE GUARANTEE OF CONFORMITY OF THE GOODS FOR PURCHASERS WHO ARE NOT BUYERS

9.1 A Buyer who is not a consumer may, at his choice, make the following claims under the warranty of conformity: repair or replacement, unless the claim chosen by you is impossible or would involve disproportionate additional costs for the Seller compared with the fulfilment of another claim. If you have not requested or could not request the repair or replacement, you may request a proportionate reduction in the price or the Customer may have the defect repaired or replaced at the expense of the Service Provider or, as a last resort, withdraw from the contract.

9.2 You may transfer your right of warranty for accessories to another, but you shall bear the costs of such transfer, unless it was justified or the Service Provider has given a reason for it.

9.3 In the case of Buyers who ae not consumer, the time limit for exercising the right to a warranty of convenience is 1 year, starting on the day of performance (delivery).

9.4. If the Seller voluntarily provides a warranty for a given Goods, it shall indicate this separately when purchasing the Goods. If the manufacturer provides a manufacturer's warranty for the Goods that also covers Buyerss who are not consumers, this warranty may be claimed directly from the manufacturer.

10. MISCELLANEOUS PROVISIONS

10.1 If any part of these conditions becomes invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining parts shall not be affected.

10.2 The Parties shall attempt to settle their disputes amicably. The Debrecen District Court and the Debrecen General Court shall have exclusive jurisdiction in disputes relating to the contract.

10.3 The Parties agree that the Service Provider's webshop is located in Hungary and its maintenance is carried out here. Since the site can be visited from other countries, the users expressly acknowledge that the governing law in the relationship between the user and the Service Provider is Hungarian law. If the user is a Buyer, the court of the defendant's (Buyer's) domicile shall have exclusive jurisdiction over the Buyer in any dispute arising from this contract pursuant to Article 26 (1) of the Civil Code.

11. COMPLAINTS HANDLING PROCEDURE

11.1 The Service Provider shall aim to fulfil all orders in a satisfactory manner and to the full satisfaction of the Customer. In the event that the User has any complaint regarding the contract or its performance, he may submit his complaint to the following contact details:

·        In person orally at the following address: 4002 Debrecen, Heltai Gáspár street 1.

·        By telephone orally at the following telephone number: +36 20 530 85 20

·        In writing via the following website: https://falconstore.isdebrecen.hu/

·        In writing to the following e-mail address: falconstore@isdebrecen.hu

·        By post to: 4002 Debrecen, Heltai Gáspár street 1.

11.2 The Service Provider will promptly investigate the oral complaint and remedy it as necessary. If the Customer does not agree with the handling of the complaint or if it is not possible to investigate the complaint immediately, the Service Provider shall immediately take a record of the complaint and its position and shall provide a copy to the Buyer. In the case of a verbal complaint communicated by telephone or other electronic communication services, the Service Provider shall send its position to the Buyer within 30 days at the latest, together with the substantive reply.

11.3 The Service Provider shall reply to the written complaint in writing within 30 days in a manner that can be justified on the merits and shall arrange for its communication. The Provider shall state the reasons for rejecting the complaint. The Service Provider shall keep the minutes of the complaint and a copy of the reply for 3 years and shall present them to the supervisory authorities upon request.

11.4 You are informed that, if your complaint is rejected, you may submit your complaint to a public authority or a conciliation body, as follows

11.5. Complaints may be lodged with the Buyer protection authorities. If the Buyer detects a violation of his/her Buyer rights, he/she has the right to lodge a complaint with the Buyer protection authority competent for his/her place of residence. Once the complaint has been examined, the authority will decide whether to initiate Buyer protection proceedings. The Buyer protection authorities of first instance are the government offices of the capital city and county of the Buyer's place of residence, a list of which can be found here: http://www.kormanyhivatalok.hu/

11.6 The Buyer has the right to apply to a conciliation body in the event of a complaint. The competent conciliation body is the one competent for the place of establishment of the Service Provider:

11.7 The conciliation body is competent to settle Buyer disputes out of court. The conciliation body's task is to try to reach an agreement between the parties in order to settle the Buyer dispute and, if this is unsuccessful, to decide on the case in order to ensure the simple, quick, efficient and cost-effective enforcement of Buyer rights.

11.8 In the case of cross-border Buyer disputes related to online sales or online service contracts, all conciliation bodies operated by the county (capital) chambers of commerce and industry may act, taking into account the rules of jurisdiction set out in Section 20 of the Buyer Protection Act.

11.9. The European Commission has set up a website where Buyers can register, allowing them to settle their online shopping disputes by filling in an application form and avoiding court proceedings. This allows Buyers to enforce their rights without, for example, being prevented by distance. The online dispute resolution platform is available here:

https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=HU

11.10. The business has a duty of cooperation in the conciliation procedure. In this context, it is obliged to send its reply to the conciliation body within the time limits set out in the Act on the Protection of Buyer Rights and Freedoms, upon request by the conciliation body. With the exception of the application of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for Buyer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC, the undertaking must ensure the participation of a person authorised to conclude a settlement agreement in the hearing. The representative of the undertaking authorised to conclude a settlement agreement must attend the online hearing online. If the Buyer requests a personal interview, the representative of the undertaking authorised to negotiate a settlement must attend the interview at least online.

11.11. The Buyer is entitled to enforce his claim arising from the Buyer dispute before a court in civil proceedings in accordance with the provisions of Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.

12. COPYRIGHTS

12.1 Pursuant to Section 1 (1) of Act LXXVI of 1999 on Copyright (hereinafter: the Copyright Act), https://falconstore.isdebrecen.hu/ as a website is a copyright work, it is prohibited to use https://falconstore.isdebrecen.hu/ website or any part thereof without the written consent of the Service Provider - with the exception of legal documents, as the User may download the GTC and the Data Management Information without any conditions and restrictions and may store them in any form.

12.2. Any information, images, text, content, layout or nature of the website https://falconstore.isdebrecen.hu/ and its database may be reproduced with written consent only by linking to the website.

13. DATA PROTECTION

The privacy policy of this website is available at https://falconstore.isdebrecen.hu/en/shop_help.php?tab=privacy_policy

This document is available in English and Hungarian.

Dated: Debrecen, 01. June 2024.

International School of Debrecen

Seat: 4002 Debrecen, Heltai Gáspár street 1.

registration number: 52484-2/2018/KÖZNEVIG

statistical reference number: 26939944-8510-931-09

VAT number: 26939944-2-09

represented by: Zoltán Érckövi, Business Manager

DATA MANAGEMENT INFORMATION

www.falconstore.isdebrecen.hu - in force from 01. June 2024.

Introduction

The International School of Debrecen (Seat: 4002 Debrecen, Heltai Gáspár street 1.; tax number: 26939944-2-09; statistical number: 26939944-8510-931-09) (hereinafter referred to as the Service Provider, Data Controller) always keeps the principles of data management in mind and is committed to data protection. The principles of lawfulness, fairness and transparency, purpose limitation, data minimisation, accuracy, limited storage, integrity and confidentiality, data protection by default and by design, and accountability are fully respected in the data management of the Controller.

REGULATION (EU) No 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Regulation (EC) No 95/46/EC (General Data Protection Regulation) (hereinafter referred to as "GDPR") (27 April 2016). ), Act CXII of 2011 on the Right to Informational Self-Determination and Freedom of Information (hereinafter referred to as the "Infotv."), Act XLVIII of 2008 on the Basic Conditions and Certain Restrictions on Commercial Advertising Activities and Act C of 2000 on Accounting.

This Privacy Policy governs the processing of data on the following website: https://falconstore.isdebrecen.hu/

The Privacy Policy is available at: https://falconstore.isdebrecen.hu/en/shop_help.php?tab=privacy_policy#

Amendments to this policy will enter into force upon publication at the above address.

The data controller and contact details

Name: International School of Debrecen

Seat: 4002 Debrecen, Heltai Gáspár street 1.

E-mail: falconstore@isdebrecen.hu

Phone: +36 20 530 85 20

Definitions

1.      "personal data" means any information relating to an identified or identifiable natural person (data subject); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person;

2.      „processing” means any operation or set of operations which is performed upon personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction;

3.      „controller" means a natural or legal person, public authority, agency or any other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of the processing are determined by Union or Member State law, the controller or the specific criteria for the designation of the controller may also be determined by Union or Member State law;

4.      „processor” means a natural or legal person, public authority, agency or any other body which processes personal data on behalf of a controller;

5.      „recipient” means a natural or legal person, public authority, agency or any other body to whom or with which personal data are disclosed, whether or not a third party. Public authorities which may have access to personal data in the context of an individual investigation in accordance with Union or Member State law are not recipients; the processing of such data by those public authorities must comply with the applicable data protection rules in accordance with the purposes of the processing;

6.      „the data subject's consent” means a freely given, specific, informed and unambiguous indication of his or her wishes by which the data subject signifies, by a statement or by an act expressing his or her unambiguous consent, that he or she signifies his or her agreement to the processing of personal data concerning him or her;

7.      „personal data breach” means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of or access to personal data transmitted, stored or otherwise processed;

8.      „third party” means a natural or legal person, public authority, agency or any other body other than the data subject, the controller, the processor or the persons who, under the direct authority of the controller or processor, are authorised to process personal data.

Principles relating to the processing of personal data

Personal data must be processed lawfully and fairly and in a transparent manner for the data subject ("lawfulness, fairness and transparency").

Personal data must be collected for specified, explicit and legitimate purposes and not processed in a way incompatible with those purposes ("purpose limitation").

The purposes for which personal data are processed must be adequate, relevant and limited to what is necessary ("data minimisation").

Personal data must be accurate and, where necessary, kept up to date and all reasonable steps must be taken to ensure that personal data which are inaccurate for the purposes for which they are processed are erased or rectified without undue delay ("accuracy").

Personal data should be kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed. Personal data should be kept for longer periods only if the personal data will be processed for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes in accordance with Article 89(1) of the GDPR, subject to the implementation of appropriate technical and organisational measures as provided for in this Regulation to safeguard the rights and freedoms of data subjects ('limited storage').

Personal data should be processed in such a way as to ensure adequate security of personal data, including protection against unauthorised or unlawful processing, accidental loss, destruction or damage ('integrity and confidentiality'), by implementing appropriate technical or organisational measures.

The controller is responsible for compliance with the above and must be able to demonstrate such compliance ("accountability").

The controller declares that its processing will be carried out in accordance with the principles set out in this point.

Processing by the controller:

The fact of data collection, the scope of the data processed and the purpose of the processing:

Duration of processing, deadline for deletion of data: If one of the conditions of Article 17(1) GDPR is met, it shall last until the data subject's request for erasure. The erasure of any personal data provided by the data subject shall be notified by the controller to the data subject by electronic means pursuant to Article 19 of the GDPR. If the data subject's request for erasure also includes the e-mail address provided by him or her, the controller shall erase the e-mail address following the notification. Except in the case of accounting records, since pursuant to Article 169 (2) of Act C of 2000 on Accounting, these data must be kept for 8 years. The contractual data of the data subject may be deleted after the expiry of the civil law limitation period on the basis of a request for deletion by the data subject.

Persons to whom the data may be disclosed, recipients of personal data: personal data may be processed by the controller and by its authorised staff, in compliance with the above principles.

Description of the data subjects' rights in relation to data processing: the data subject may request the controller to access, rectify, erase or restrict the processing of personal data relating to him or her and has the right to data portability and to withdraw consent at any time.

The data subject may request access to, erasure, rectification or restriction of the processing of personal data and portability of the data in the following ways:

·        by post to the address at 1, Heltai Gáspár street, 4002 Debrecen, Hungary,

·        by e-mail to the e-mail address falconstore@isdebrecen.hu,

·        by telephone at +36 20 530 85 20

Please note that the data processing is necessary for the performance of the contract and the offer, the data subject is obliged to provide his/her personal data in order to fulfil his/her order. Failure to provide the data will result in our inability to process your order.

Management of cookies (cookie)

When downloading certain parts of the Website, ISD installs small data files (cookies), which may contain personal data, on the visitor's computer or other device for the purpose of data recording, identification of the visitor and facilitating his/her further visits. The visitor can set his or her browser to be notified when ISD wishes to place a cookie on his or her computer or other device, and can also opt out of receiving cookies at any time. However, if you do not accept cookies, some pages may not function properly or you may not be granted access to certain information.

In the case of users who access the Site for the sole purpose of visiting it, the data processing is carried out solely for the purpose of providing them with information, whereby the ISD records the starting and ending times of their visit and cookies, which are stored electronically by the ISD until the purpose of the processing is fulfilled, but for a maximum period of 2 years. The legal basis for the processing of visitors to the Website is the consent of the data subject.

The data subjects are all data subjects visiting the website.

Purpose of data processing: Identifying users, tracking visitors, ensuring tailored functionality.

Duration of processing, time limit for deletion of data:

Type of cookie

Legal basis for processing

Duration of data processing

Session cookies or other cookies that are essential for the functioning of the website

Article 6 (1) (f) of the GDPR.

The legitimate interest of the controller for the purposes of operating the website, ensuring the functionality and essential functions of the website and the security of the computer system.

Period until the end of the relevant visitor session.

Permanent or saved cookies

Article 6 (1) (f) of the GDPR.

The legitimate interest of the controller for the purposes of operating the website, ensuring the functionality and essential functions of the website and the security of the computer system

Data is processed until the data subject deletes it or cookies with a precise expiry date (permanent, saved) are stored on the computer until they are deleted, but at the latest until their expiry date.

Statistical, marketing cookies

Article 6 (1) (a) of the GDPR

1 month - 2 years

Most browsers used by our users allow you to set which cookies should be saved and allow (specific) cookies to be deleted again. If you restrict the saving of cookies on specific websites or do not allow third party cookies, this may in certain circumstances lead to our website no longer being fully usable. Here you will find information on how to customise your cookie settings for standard browsers:

Google Chrome

(https://support.google.com/chrome/answer/95647?hl=hu)

Internet Explorer

(https://support.microsoft.com/hu-hu/help/17442/windows-internet-explorer-delete-manage-cookies)

Firefox (https://support.mozilla.org/hu/kb/sutik-engedelyezese-es-tiltasa-amit-weboldak-haszn)

Safari (https://support.apple.com/hu-hu/guide/safari/sfri11471/mac)

ISD uses Google Analytics by Google Inc., Google Adwords. Google Inc. uses cookies and web beacons (web beacons) to collect information and to help analyse the use of the website. The information stored by the cookie (including the IP address of the data subject) is stored on servers of Google Inc. in the United States, Google Inc. may transfer the information collected to third parties where required to do so by law, or where such third parties process the information on behalf of Google Inc. In the context of Google Adwords remarketing, Google Inc. places visitor-tracking cookies on the devices of data subjects which monitor their online behaviour and on the basis of which Google Inc. makes advertising available to them on other websites based on user behaviour and interests. The tracking cookie also allows Google Inc. to identify the data subjects on other websites.

For more useful information about Google Inc.'s data-related activities and how to disable cookies and personalise your ads, please visit the Google Inc. website:

http://www.google.com/intl/hu/policies/privacy/ads/.

It is not possible to opt-out of the web beacon.

If the ISD becomes aware that a visitor has provided personal data of a third party or otherwise in violation of the law, the ISD may use publicly available or unlawfully obtained personal data or data not constituting personal data that is publicly available or has been obtained in violation of the personal rights of third parties or in violation of the law (e.g. spam) or has otherwise violated this Privacy Policy or caused damage while using the Website, ISD will take the necessary legal measures to compensate the damage caused and to hold the person who has engaged in the above mentioned conduct liable by legal action.

Newsletter, DM activity

We will only send newsletters with your prior consent (newsletter registration). The legal basis for data processing pursuant to Article 6(1)(a) GDPR is therefore your consent, which you give by subscribing. Your information is provided in relation to current information, news concerning us and the sending of informative articles and materials. In addition, the Customer may, subject to the provisions of this notice, consent to the processing of personal data by the Service Provider for the purpose of sending promotional offers.

The fact of data collection, the scope of data processed and the purpose of data processing:

Personal data

Purpose of data processing

Legal basis

Név, e-mail cím / Name, e-mail address

Azonosítás, a hírlevélre való feliratkozás lehetővé tétele. / Identification, enabling subscription to the newsletter.

Consent of the data subject, Article 6 (1) (a) GDPR.

Article 6 (5) of Act XLVIII of 2008 on the Basic Conditions and Certain Restrictions on Commercial Advertising.

Date of subscription

Perform a technical operation.

IP address at the time of subscription

Perform a technical operation.

Data subjects: all data subjects subscribing to the newsletter.

All subscribers who have subscribed to our newsletter. You can unsubscribe by clicking on the unsubscribe link in the newsletter or by sending an unsubscribe e-mail to falconstore@isdebrecen.hu or by post to the above address. Withdrawal of consent does not affect the lawfulness of processing based on consent prior to withdrawal. You can, of course, re-subscribe at any time should you change your mind.

Duration of processing, deadline for deletion of data: processing until the consent is withdrawn, i.e. until unsubscription.

Complaint handling

The fact of data collection, the scope of data processed and the purpose of data processing:

Personal data

Purpose of data processing

Legal basis

Surname and first name

Identification, contacting.

Article 6 (1) (c) and Article 17/A (7) of Act CLV of 1997 on Consumer Protection.

E-mail address

Keeping in touch.

Phone number

Keeping in touch.

Billing name and address

Identifying, handling quality complaints, questions and problems with the products/services ordered.

Data subjects: all data subjects who have made a purchase on the website and who have made a complaint about quality.

Duration of data processing, deadline for deletion of data: copies of the record, transcript and reply to the complaint shall be kept for 3 years pursuant to Article 17/A (7) of Act CLV of 1997 on Consumer Protection.

The identity of the potential data controllers entitled to access the data, the recipients of the personal data: The data may be processed by the data controller and by its authorised staff, subject to compliance with the above principles.

The data subject may request access to, erasure, modification, restriction of processing or portability of personal data by the following means:

·        by post at the address at Heltai Gáspár street 1, 4002 Debrecen, Hungary,

·        by e-mail to the e-mail address falconstore@isdebrecen.hu,

·        by telephone at +36 20 530 85 20.

Please note that the provision of personal data is based on a legal obligation. The processing of personal data is a prerequisite for the conclusion of the contract. You are obliged to provide personal data in order to allow us to handle your complaint. Failure to provide this information will result in our inability to deal with your complaint.

Recipients to whom personal data are disclosed:

Processors (those who carry out processing on behalf of the controller)

The controller uses processors to facilitate its own processing activities and to fulfil its contractual and legal obligations with data subjects.

The controller shall place great emphasis on using only processors that offer adequate guarantees to implement appropriate technical and organisational measures to ensure compliance with the requirements of the GDPR and to protect the rights of data subjects.

Data processors:

Data processing activities

Name, address, contact details

Hosting service

UNAS Online Kft., 9400 Sopron, Kőszegi út 14., Tax number: 14114113-2-08 EU, Tax number: HU14114113

Data transfer to third parties

Third party data controllers process the personal information we provide on their own behalf and in accordance with their own privacy policies.

Activity of the Data Controller

Name, address, contact details

Online payment

OTP Mobil Szolgáltató Korlátolt Felelősségű Társaság

Székhely: 1138 Budapest, Váci út 135-139. B. ép. 5. em.

Cg.: 01-09-174466

Adószám: 24386106-2-44

Data subjects' rights in relation to data processing

1. Right of access

You have the right to receive feedback from the controller as to whether or not your personal data are being processed and, if such processing is ongoing, the right to access your personal data and the information listed in the Regulation.

2. Right to rectification

You have the right to have inaccurate personal data relating to you corrected by the controller without undue delay upon your request. Taking into account the purposes of the processing, you have the right to request the rectification of incomplete personal data, including by means of a supplementary declaration.

3. Right to erasure

You have the right to obtain from the controller the erasure of personal data concerning you without undue delay and the controller is obliged to erase personal data concerning you without undue delay, subject to certain conditions.

4. Right to be forgotten

If the controller has disclosed the personal data and is under an obligation to erase it, the controller will take reasonable steps, including technical measures, taking into account the available technology and the cost of implementation, to inform the controllers that have processed the data that you have requested them to erase the links to or copies or replicas of the personal data in question.

5. Right to restriction of processing

You have the right to obtain, at your request, the restriction of processing by the controller if one of the following conditions is met:

·        You contest the accuracy of the personal data, in which case the restriction shall apply for a period of time which allows the controller to verify the accuracy of the personal data;

·        the processing is unlawful and you oppose the erasure of the data and instead request the restriction of their use;

·        the controller no longer needs the personal data for the purposes of processing, but you require them for the establishment, exercise or defence of legal claims;

·        you have objected to the processing; in this case, the restriction applies for a period of time until it is established whether the controller's legitimate grounds override your legitimate grounds.

6. Right to data portability

You have the right to receive the personal data concerning you that you have provided to a controller in a structured, commonly used, machine-readable format and the right to transmit these data to another controller without hindrance from the controller to whom you have provided the personal data.

7. Right to object

You have the right to object at any time, on grounds relating to your particular situation, to the processing of your personal data, including profiling based on the aforementioned provisions. In such a case, the controller may no longer process the personal data unless the controller demonstrates compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject or for the establishment, exercise or defence of legal claims.

Where personal data are processed for direct marketing purposes, you have the right to object at any time to the processing of personal data concerning you for such purposes, including profiling, where it is related to direct marketing. If you object to the processing of your personal data for direct marketing purposes, your personal data may no longer be processed for those purposes.

8. Automated decision-making in individual cases, including profiling

You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

This provision does not apply where the decision:

·        It is necessary for the conclusion or performance of a contract between you and the controller;

·        it is permitted by Union or Member State law applicable to the controller which also lays down appropriate measures to protect your rights and freedoms and legitimate interests; or

·        is based on your explicit consent.

Procedural rules

The controller shall inform you of the action taken on your request pursuant to Articles 15 to 22 GDPR without undue delay and in any event within 1 month of receipt of the request.

If necessary, taking into account the complexity of the request and the number of requests, this time limit may be extended by 2 months. The controller will inform you of the extension of the time limit within 1 month of receipt of the request, stating the reasons for the delay.

If the controller fails to act on your request, it shall inform you without delay and at the latest within one month of receipt of the request of the reasons for its failure to act and of the possibility to lodge a complaint with a supervisory authority and exercise your right to judicial remedy.

Possibility to lodge a complaint

The data subject may address a request to the controller in order to exercise the rights granted to him or her. If the data subject considers that the controller has not complied with the provisions of the GDPR and other applicable laws in the processing of his or her personal data, he or she may initiate an investigation with the National Data Protection and Information Authority:

National Data Protection and Information Authority;

registered office: 1055 Budapest, Falk Miksa street 9-11.; postal address: 1363 Budapest, Pf. 9.; telephone number: +36-1-391-1400; fax number: +36-1-391-1410; e-mail address: ugyfelszolgalat@naih.hu

Closing words

The legislation governing the preparation of this information notice:

·        REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Regulation (EC) No 95/46/EC (General Data Protection Regulation) (GDPR);

·        Act CXII of 2011 - on the Right to Informational Self-Determination and Freedom of Information;

·        Act CVIII of 2001 - on certain aspects of electronic commerce services and information society services (in particular Article 13/A);

·        Act XLVII of 2008 - on the Prohibition of Unfair Commercial Practices against Consumers;

·        Act XLVIII of 2008 - on the basic conditions and certain restrictions on commercial advertising (in particular § 6);

·        Act XC of 2005 on Freedom of Electronic Information;

·        Act C of 2003 on electronic communications (specifically § 155);

·        Opinion No 16/2011 on the EASA/IAB Recommendation on best practice in behavioural online advertising;

·        - Recommendation of the National Authority for Data Protection and Freedom of Information on data protection requirements for prior information.

This document is available in English and Hungarian.

 Dated: Debrecen, 01. June 2024.

International School of Debrecen

seat: 4002 Debrecen, Heltai Gáspár street 1.

statistical number: 26939944-8510-931-09

Tax number: 26939944-2-09

represented by: Zoltán Érckövi, Business Manager

TERMS OF PURCHASE

Product selection

The customer has the possibility to choose and order products from the store. The customer can click on the product of his choice to see a more detailed description of the product. If he/she wishes to purchase a product, he/she can add it to a virtual shopping cart by clicking on the "Add to cart" button. By clicking on the "View Cart" button, you will find the products added to the cart, the total amount of the invoice. Here you can check the correctness of your order, in particular the prices and quantities, which you can modify or correct as required. The shopping cart will automatically calculate the total amount of your order.

Submit your order

If you are satisfied with the quantity of the products in your shopping cart, have checked the total amount and have decided to purchase them, simply click on the "Checkout" button. In our shop you can also buy without registering, so you have three options to choose from:

·        if you are already a registered customer

·        register as a new customer

·        you may want to buy without registering

If you have previously shopped in our store, please enter the email address and password you used when you previously registered. If you want to register as a new customer, please enter your shopping details, which will be stored in the system and you will only need to log in the next time you shop. For purchases without registration, enter your billing and shipping address.

In the next step, choose the delivery method:

·        personal delivery (at an agreed time)

You will then be asked to select the following payment method:

·        SimplePay payment - (online payment by credit card via the secure SimplePay system) 

If you agree with the content of the order, click on the "Place order" button to submit the order.

Prices

Our prices are the list prices in effect at the time of ordering and are listed next to the products in the webshop. Prices are gross prices, VAT is included. In the event of an error or omission in the products or prices in the online store, we reserve the right to make corrections. In such a case, we will inform the customer of the new details as soon as the error is detected or amended. The buyer may then confirm the order once again or either party may withdraw from the contract.

Processing of orders

Orders will be processed within 24 hours.

Confirmation

All orders will be confirmed by e-mail. This means that after placing an order, you will receive an automatic email confirming receipt of the order and (at a later date) an email with the expected delivery date. If you need to contact us by phone, please call customer service or the phone number provided in the email.

Payment terms

In our shop, payment by credit card is possible. 

Delivery

It is currently only possible to collect items in person.

Cancellation of delivery

If the online shop fails to fulfil its contractual obligations because the goods specified in the contract are not available or it is unable to provide the service ordered, it is obliged to inform the customer accordingly. The online shop does not conclude contracts with minors. By accepting the terms and conditions of sale, the customer declares that he/she is of legal age.

Return of the product

The product will be returned only in its original condition and packaging, in a quantity and quality that is not defective.

Information on the conditions of contract

The contract will be concluded in English and Hungarian and will be deemed to have been concluded in writing. The concluded contract will not be filed and will not be accessible subsequently.

Right of withdrawal/guarantee of return

The customer may withdraw from the contract within fourteen days without giving any reason. The customer may exercise his right of withdrawal from the day on which he takes delivery of the goods. The seller shall reimburse the amount paid by the customer without delay and at the latest within 30 days of the withdrawal.

The customer shall bear the costs incurred in returning the goods as a result of exercising the right of withdrawal. The customer shall not be liable for any additional costs. The seller may, however, claim compensation for damage resulting from improper use of the goods. If the goods returned under the right of withdrawal are not in a satisfactory condition for resale, the customer shall be liable to pay damages if the deterioration, destruction or other impossibility of returning the goods was caused by the customer's wilful misconduct or negligence.

If the goods are found to be damaged when opened in the presence of the person who delivered them (postman, courier) and the damage occurred before the goods were received, we will ensure that the goods are taken back and the sale cancelled immediately. Damage of any kind, lack of contents must be included in the report of facts between the consignee and the consignee at the time of delivery of the consignment! We cannot be held responsible for any subsequent lack of content or damage!

You can download the text of Government Decree 17/1999 on the exercise of the right of withdrawal from the website of the National Consumer Protection Authority.

Modification or cancellation of an order

Pursuant to Act CVIII of 2001, when an order is placed, the software of the seller's online shop immediately notifies the customer of the fact that the order has been placed. This notification does not constitute a contract between the seller and the buyer, but merely indicates to the buyer that his/her order request has been registered by our system and forwarded to the relevant member of the seller's staff.

If the buyer has not received this within 48 hours, the buyer's obligations to submit a bid will be terminated.

The seller will give the buyer the opportunity to cancel his order electronically until the order is fulfilled. Once the order has started to be fulfilled, the buyer will be informed by e-mail and/or by telephone of the expected time of fulfilment and of the fact that the order has started to be fulfilled, after which the buyer may only withdraw his order in person or via one of the contact details provided.

Subsequent modifications to the order may only be made in writing by e-mail.

This document is available in English and Hungarian.

Dated: Debrecen, 01. June 2024.